At the heart of our operations is a deep commitment to valuing our clients. We strive to provide exceptional service and ensure their needs are met with efficiency and care.
Food Hub
Inbound Processes include:
We ensure efficient call management by closely monitoring wait times, with a maximum wait time of 2 minutes. If the wait exceeds this duration, calls are redirected to an overflow queue, which includes managers on shift.
When a customer calls in, their order is promptly taken and sent to the respective food outlet. Upon confirmation of receipt, we send the customer an SMS with a reference number. If the customer requests delivery, we arrange it through Uber Eats and provide the customer with a tracking number.
Honda Motors Southern Africa
We provided a comprehensive customer service solution, serving as the initial point of contact for all customer complaints and inquiries. We evaluated these calls and directed them to the appropriate head office or dealership for a response. Additionally, we monitored response times and conducted follow-ups as necessary to ensure timely resolution.
World Bank
Research business across Africa on the ongoing Enterprise Survey Project.
Human Science Research Council
Research businesses on the Business Innovation Survey
Matrix Vehicle Tracking
Sales
Echo Vehicle Tracking
Sales
Netline Corporation USA
Lead generation for businesses
Better Compare
Insurance Sales
Discovery Bank
Sales
Nedbank
Fica of clients
Various other USA, UK, and Australian campaigns
