Customer Services

At Calltrain our Call Centre staff are are more than capable of dealing with the large variety of customer service tasks and are trained in handling customers and their queries in a quick and professional manner. We pride ourselves in delivering what should be South Africa’s finest quality and optimal client service, giving the customers satisfaction and the assurance that they are being handled by highly skilled individuals.

We at Calltrain understand that a customers experience can make or break a service. So we take it with the utmost of importance that each customer receives the same high standards given from our skilled representatives so that we have good feedback and a strong reputation which we hold with great pride.

We are small enough that we can be very choosy about the staff we employ and consequently the consistently high level of service we provide. We know that larger call centres continually have to lower the bar in terms of their staff competency to fill their seats. We encourage prospective clients to visit us so that we can demonstrate our systems and our staff. These are our biggest differentiators.