Answering Services

The customers experience on a call is what can make or break a company’s reputation. Good customer experience is vital and our call centre representatives strive to give each customer a quality call leaving them with a good feeling and in turn giving your company a good reputation. Each call centre representative gives each call their own personal touch which many other companies opt rather for the tele prompt system

At Calltrain our Call Centre staff are are more than capable of dealing with the large variety of customer service tasks and are trained in handling customers and their queries in a quick and professional manner. We pride ourselves in delivering what should be South Africa’s finest quality and optimal client service, giving the customers satisfaction and the assurance that they are being handled by highly skilled individuals.

Have you missed out on important calls or notifications and have your business suffer through missed opportunities or by a client becoming tired of listening to a voice message. We at Calltrain understand that you can’t always answer your phone or respond to clients and so we offer you.

It can be difficult to find the time the setup surveys and other such market research projects and for a lot of businesses market research is one of the most important yet timely aspects to take care of. Calltrain prides itself on its excellent market research providing you with quality feedback as well as removing the hassle of the client having to do it themselves. Our excellent call centre with already a variety of market research done for other reputable companies is able to to give the client exactly what they need. Look no further than Calltrain for market research

Companies tend to have several large databases that keep accumulating over the years and having a database is vital for a business but can be a liability if the databases are not updated leading to time and resources wasted on leads that no longer exist. Rather than have large databases with low usable leads have Calltrain update these databases for you making sure your databases are up to date so that you can avoid wasting your time and instead having an asset to your business.